Security and Trust

Monk Serene

Last Updated: October 2025

Our approach to security and trust

We protect customer data with industry-standard encryption in transit and at rest, strict access controls, and continuous monitoring. Critical operations follow least-privilege principles and multi-factor authentication. We conduct regular security assessments, maintain third-party compliance where applicable, and retain only the data necessary to provide service. For full details on what data we collect, how we use it, and your rights, see our Privacy Policy.

Key assurances

• Encryption: TLS for all customer-facing channels.
• Access controls: Role-based access and multi-factor authentication for privileged systems..
• Monitoring: Continuous monitoring and periodic third-party audits.
• Payments: Payments are processed by PCI‑compliant providers; we do not store sensitive card data.

Privacy

We limit data collection to what’s necessary to provide our services and protect it using encryption and access controls. Learn more in our Privacy Policy.

How to Contact Us

Report security concerns to our security team at security@monkserene.com. Enterprise customers and partners may request a security summary or compliance documentation under NDA.